Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQs) page. Here you will find the most notable enquires made of Poucoa Spares bordering on the technical, customer support and access questions. If you have questions that aren’t highlighted below, please do not hesitate to Contact Us .

What happens if the part I want is not available?

This probably means that we are out of stock however you can contact us and we will make available whatever part you require.

Is ordering online secure?

Yes. We employ maximum care with the information that you provide us when placing an order on our website.  The server that hosts us encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

How will I know that you have received my order?

After the completion of the checkout process, a notification will appear on your screen detailing your final order which will include your billing address, and the items that are being sent to your delivery address. Please keep this notification for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

How do I make payments?

You can either pay online or upon the receipt of your item.

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number /type of parts you want to purchase in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.

What if I need to change my address or suspend delivery of my subscription?

Please write, e-mail, or phone our Customer Service department with your changes immediately upon confirmation of where you want the item delivered to.  In your correspondence, include your old address, new address, as well as any special instructions you might have regarding suspension of your order. To contact us, please see our customer service information on our site.

How do I proceed through the checkout process?

Once you have finished shopping, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

How can I sign into my account on the website and/or edit the information in my account?

If you have previously purchased or visited our site then you may have opted to create a personal account in our system.  If so, you can access this account by clicking on the “Log In” link in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account.  If you have forgotten your password, you can create a new one by clicking on the “Request new password” tab. After your data has been verified, your account data will appear and you can either edit existing information or proceed with the checkout process.